Swip9 Terms and Conditions – Platform Usage Guidelines

1Acceptance of Terms and Conditions

Welcome to swip9, an online sports betting and gaming platform operating under strict industry guidelines. These Terms and Conditions ("Terms") govern all aspects of your use of the swip9 platform, including the official website, mobile app, and all services offered by us.

By registering an account or using any swip9 service, you explicitly agree to comply with these Terms in full. If you do not agree with any part of these Terms, you are not permitted to use the swip9 platform and are advised to discontinue use immediately.

Swip9 reserves the right to update or amend these Terms at any time without prior notice. It is your responsibility to review the Terms periodically to ensure you remain in compliance with the latest version in effect.

2Member Eligibility & Account Registration

To register and use swip9's services, you must meet all of the following requirements without exception:

• Be at least 18 years old or the minimum age required by local laws in your region, whichever is higher.
• Have full legal capacity to enter into a legally binding agreement.
• Not appearing on any exclusion or restriction list imposed by swip9 or any relevant authority.
• Not registering from a region or jurisdiction that restricts or prohibits online betting.
• Provide accurate, truthful, and complete information during registration.

Each individual is only permitted to hold one (1) active account at swip9. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or devices — are strictly prohibited and may result in all associated accounts being suspended and any account balances forfeited.

Identity verification (KYC) is mandatory before your first withdrawal can be approved. swip9 reserves the right to request additional documents such as a copy of your ID, proof of address, or bank statement at any time to ensure the security of your account.

3Member Account & Login Security

You are fully responsible for all activity that occurs within your swip9 account. This includes all wagering, financial transactions, and setting changes made using your login credentials, whether or not carried out with your knowledge.

Swip9 recommends you take the following steps to protect your account:

• Use a strong, unique password that is not shared with any other account.
• Enable two-factor authentication (2FA) through your account security settings.
• Never share your login credentials with anyone, including family members.
• Log out of your account after each session, especially on shared devices.
• Contact swip9 support immediately if you suspect your account has been accessed without authorisation.

Swip9 shall not be held liable for any losses arising from unauthorized account access resulting from your own negligence in safeguarding your login credentials.

4Deposits, Withdrawals & Financial Transactions

Swip9 supports a variety of deposit and withdrawal methods suited for users in Malaysia, including local bank transfers, e-wallets, and selected digital payment methods. All transactions are processed with 256-bit SSL encryption to ensure the security of your financial data.

Deposits:

• Minimum and maximum deposit limits vary depending on the selected payment method.
• Deposits are typically credited to your account within minutes of confirmation being received.
• All deposits must be made using a bank account or payment method registered in your own name.
• Swip9 does not accept deposits from third parties or unrecognized sources.

Withdrawal:

• Withdrawals will be processed after successful KYC verification is completed.
• Withdrawal processing times range from 1 to 5 business days depending on the payment method.
• Swip9 reserves the right to withhold withdrawals pending investigation if any suspicious activity is detected.
• Funds may only be withdrawn to a verified account held in the same member's name.
• Withdrawals will not be processed if the bonus rollover requirement has not been fully met.

All financial transactions on swip9 are subject to strict anti-money laundering (AML) policies. swip9 reserves the right to report any suspicious transactions to the relevant authorities in accordance with our legal obligations.

5Bonuses, Promotions & Wagering Requirements

Swip9 offers a wide range of bonuses and promotions for both new and existing members, including welcome bonuses, deposit bonuses, cashback, free spins, and loyalty rewards. All bonuses and promotions are subject to specified wagering (rollover) requirements that must be fulfilled before any withdrawal is approved.

• Each promotion has its own rollover requirement, minimum/maximum bet limits, and validity period as stated in the respective promotion terms.
• Bonuses may only be used for wagering purposes within the swip9 platform.
• Wagers placed using bonus funds on excluded games will not count toward fulfilling the rollover requirement.
• Swip9 reserves the right to cancel bonuses and reclaim winnings in the event of misuse, fraud, or exploitation of promotions.
• Members are not permitted to use hedging strategies or arbitrage techniques to fulfil bonus requirements.
• Each member is entitled to claim each type of promotion once only, unless otherwise stated.

Swip9 reserves the right to modify, suspend, or terminate any promotion at any time. Further details on all current promotions can be found on the Promotions us.

6General Game Rules

All games offered on the swip9 platform — including slots, live casino, sports betting, and table games — are subject to their own specific rules, which can be found in the relevant game help section. The following general rules apply to all games without exception:

• Completed game results are final and cannot be disputed unless a verifiable technical error has occurred.
• In the event of a technical disruption or system failure during an active game, swip9 will settle bets based on the data available at the time the disruption occurred.
• The use of any automation software, bots, artificial intelligence programs, or third-party tools to gain an unfair advantage in games is strictly prohibited.
• Swip9 uses a Random Number Generator (RNG) that has been independently verified and certified to ensure the fairness of all games.
• The RTP (Return to Player) value for each slot game can be found in the respective game information section.

7Prohibited Conduct & Activities

Swip9 maintains a zero-tolerance policy toward fraud, abuse, and any actions that compromise the integrity of the platform. The following activities are strictly prohibited and may result in account termination and forfeiture of funds without compensation:

• Registering more than one account or using another person's identity to register.
• Colluding with other players to manipulate game outcomes or exploit bonuses.
• Using a credit card, bank account, or payment method that does not belong to you.
• Attempting to access another member's account without authorization.
• Spreading false information, portraying swip9 negatively, or attempting to damage the platform's reputation.
• Committing any form of financial fraud, including false chargebacks.
• Using a VPN, proxy, or other methods to conceal your true location in order to bypass geo-restrictions.

Swip9 employs a sophisticated fraud detection system that continuously monitors account activity. Any account suspected of involvement in prohibited activities will be suspended immediately while an investigation is conducted.

8Privacy & Personal Data Protection

Swip9 takes our responsibility to protect every member's personal data seriously. All information you provide during registration and use of the platform is collected, processed, and stored in full compliance with our comprehensive privacy policy.

Your personal data is used solely for account management, transaction processing, identity verification, and improving user experience. swip9 will not sell, rent, or disclose your personal data to third parties except in the following circumstances:

• Required by law or a valid court order.
• Required for payment processing by trusted financial service providers.
• In cases where you have provided explicit consent.

For full details on how swip9 handles your data, please refer to Privacy Policy in full.

9Liability Limits & Disclaimer

Swip9 provides its services on an "as-is" and "as-available" basis. While we strive to ensure the platform operates without interruption at all times, swip9 makes no guarantee that the service will be free from technical errors, outages, or delays.

Swip9 shall not be liable for:

• Financial losses resulting from your own betting decisions.
• Service disruptions caused by factors beyond our control, including network issues or third-party service providers.
• Indirect, consequential, or punitive losses arising from use of the platform.
• Damage to your device or data arising from use of the swip9 app or website.

Swip9's maximum liability to any member under any circumstances is limited to the net deposit amount made by that member within the 30 days prior to the claim.

10Account Termination & Suspension

Swip9 reserves the right to suspend or terminate any member's account at any time, with or without prior notice, in the event of a breach of these Terms or any activity deemed harmful to the platform or other members.

An account may be suspended or terminated under the following circumstances:

• Violation of any section of these Terms and Conditions.
• False verification or providing inaccurate information during registration or KYC.
• Involvement in fraudulent activities, money laundering, or other illegal activities.
• Multiple account registrations by the same individual.
• Upon request by a competent legal authority.

Members may also request voluntary account closure at any time by contacting the swip9 support team. Eligible funds will be processed for withdrawal once all relevant investigations are completed and rollover requirements are met.

11Amendments to Terms and Conditions

Swip9 reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time. Significant changes will be communicated to members via a notice on the platform or through your registered email.

Your continued use of the swip9 platform following any changes to these Terms constitutes your acceptance of the amended terms. If you disagree with the amendments, you have the right to close your account and withdraw any available balance.

Swip9 also complies with all applicable laws and regulations in relevant jurisdictions. In the event of a conflict between these Terms and local law, the provisions of the law shall take precedence to the extent of that conflict.

12Contact the swip9 Team

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of swip9's services, our support team is available to assist you at all times.

You can reach us via:

• Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom right of the platform
• Telegram: Reach a swip9 support agent via our official Telegram channel

For frequently asked questions, please visit our FAQ page, where we have provided detailed answers to most common inquiries. Our team will endeavour to respond to all queries within 24 business hours.