Swip9 Privacy Policy – Data Protection & Personal Information

1Personal Information We Collect

Swip9 collects your personal information through various methods when you interact with our platform. This collection is necessary to enable us to provide a safe, fair and high-quality service to all members.

Information you provide directly:

• Full name, date of birth, and identification card number upon account registration.
• Email address, phone number and residential address.
• Bank account details, card numbers, or e-wallet information for deposit and withdrawal purposes.
• Identity verification documents (KYC) such as copies of your national ID or passport and proof of address.
• Communication records when you contact the swip9 support team.

Information collected automatically:

• IP address, device type, operating system and web browser information.
• Gaming activity data including betting history, session duration and login frequency.
• Cookie and tracking technology data that helps us understand platform usage patterns.
• Approximate location data based on your IP address for legal compliance purposes.

2How Your Personal Data Is Used

Swip9 uses collected personal data solely for legitimate and necessary purposes to ensure the platform operates smoothly, securely and in compliance with all applicable legal requirements.

The following are the primary purposes for which your data is used:

• Account Management: Create, verify, and manage your member account, including the KYC process and identity verification.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions you carry out on the swip9 platform.
• Platform Security: Detect and prevent fraud, money laundering, unauthorized access, and illegal activities.
• Customer Support: Address inquiries, resolve complaints, and provide technical assistance to members.
• Legal Compliance: Meet legal obligations, industry regulations, and reporting requirements to relevant authorities.
• Service Improvement: Analyze usage patterns to enhance the gaming experience and introduce improved new features.
• Marketing Communications: Send information about promotions, exclusive offers, and platform updates — only to members who have given their consent.

Swip9 will not use your data for any purpose other than those stated above without first obtaining your explicit consent.

3Information Sharing & Disclosure

Swip9 does not sell, rent or trade your personal data to any third party for commercial purposes. We only share your information in the following limited circumstances:

• Payment Service Providers: Payment gateway providers, banks, and e-wallet operators that process your financial transactions. All these partners are bound by strict confidentiality agreements.
• Technology Service Providers: Companies that help us operate the platform — such as cloud computing providers, identity verification services and analytics tools — are all bound by equivalent privacy standards.
• Legal Requirements: Where required by law, court order or direction from a legitimate law enforcement agency under the relevant jurisdiction.
• Business Transfers: In the event of a merger, acquisition or sale of swip9 assets, your data may be transferred as part of that transaction with appropriate prior notice.
• Rights Protection: To protect the rights, property or safety of swip9, our members or the public where necessary.

In all cases of data sharing, swip9 ensures that the receiving party complies with data protection standards equivalent to or higher than those we uphold ourselves.

4Security & Data Protection

Your personal data security is swip9's highest priority. We continuously invest in cutting-edge security infrastructure and apply a multi-layered approach to protect your information from unauthorized access, loss, or misuse.

While we take all reasonable steps to protect your data, no system is completely impenetrable. We encourage you to also help safeguard your account by using a strong password and enabling 2FA.

5Cookies & Tracking Technologies

Swip9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management and security. These cookies cannot be disabled.
• Performance Cookies: Help us understand how members use the platform so we can improve website performance and navigation.
• Functional Cookies: Remember your preferences such as language, display settings, and login details for a more convenient experience.
• Analytics Cookies: Collect statistical data on usage patterns to help us make data-driven decisions for service improvement.

You can manage your cookie settings through your web browser at any time. Please note, however, that disabling essential cookies may affect the functionality of the swip9 platform and your overall user experience.

6Your Rights as a swip9 Member

Swip9 respects your rights as the owner of your personal data. You have the following rights regarding the personal information we hold:

• Right of Access: You have the right to request a copy of all personal data we hold about you at any time.
• Right to Rectification: If any of your data is inaccurate or incomplete, you have the right to request a correction promptly.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to legal obligations that prevent such deletion.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain situations as defined by law.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the validity of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the swip9 support team through the available channels. We will process your request within 30 business days.

7International Data Transfers

As an online platform operating globally, your personal data may be transferred, stored or processed outside your country. swip9 ensures that all international data transfers are carried out with adequate safeguards and in compliance with applicable data protection laws.

Safeguards we apply to international data transfers include:

• Ensure data recipients comply with equivalent or higher data protection standards.
• Apply internationally recognized standard contractual clauses for data transfers to countries without adequate data protection levels.
• Conduct data protection impact assessments before any new data transfer is implemented.

8Data Retention Period

Swip9 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

• Active Account Data: Retained for as long as your account is active and for a specified period following account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial and anti-money laundering legal requirements.
• Communication Logs: Customer support communication records are retained for 3 years for reference and dispute resolution.
• KYC Data: Identity verification documents are retained for the period specified by KYC regulations applicable to the relevant gaming industry.

Once the designated retention period has elapsed, your data will be securely deleted or anonymized using methods that ensure it cannot be recovered.

9Children's Privacy

Swip9 is a platform strictly restricted to users aged 18 and above. We do not knowingly collect, store or process any personal data from individuals under the age of 18.

If we become aware or suspect that personal data of a child has been collected without our knowledge, we will take immediate steps to:

• Immediately suspend any accounts involved.
• Immediately delete all related personal data.
• Notify the relevant authorities where required by law.

Parents or guardians who believe their child has registered an account on swip9 are requested to contact our support team immediately so that appropriate action can be taken.

10Amendments to the Privacy Policy

Swip9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or the technologies we use. The latest version of the Privacy Policy will always be available on this page, with the update date clearly stated at the top.

For significant changes that affect your rights, swip9 will provide notice via:

• A prominent notice displayed in the main section of the swip9 platform.
• An email will be sent to your registered address should the changes require any action on your part.

Continued use of the swip9 platform after any Privacy Policy amendment takes effect constitutes your acceptance of the updated terms.

11Contact Us About Privacy

If you have any questions, concerns or wish to exercise your privacy rights, the swip9 team is ready to assist you. We are committed to addressing all privacy-related enquiries transparently and within a reasonable timeframe.

• Privacy Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the chat icon within the platform

For frequently asked questions on privacy and account security, please visit our FAQ page. For matters relating to terms of use, please refer to our Terms and Conditions swip9.